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Hospitality Service Awards

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Onslow County Tourism Hospitality Service Award Program

Onslow County Tourism’s Service Rewards Program is a crown jewel in our program of work.  Tourism is constantly striving to tell our area’s story as a destination to discover. However, we are rarely able to greet those visitors face to face. Through our Service Reward Program, we can highlight and honor the front-line staff that makes the biggest difference in a consumer and visitor’s experience.

Onslow County Tourism selects three individuals to honor each month for their exemplary hospitality and helpfulness to visitors that come to our area to enjoy restaurants, attractions and events in Onslow County.  These individuals are the face of our community and welcome our visitors, helping to make them feel important and appreciated. Their actions can influence longer stays, return stays, or referrals for friends and family to visit as well. These individuals are chosen through nominations and  "secret shopper" evaluations.

Out of these nominations, three worthy honorees are chosen each month, between January to November and are automatically considered for our Hospitality Person of the Year.  All thirty-three honorees are contacted during December in which they are quizzed to share as many suggestions of things to see and do as if they were pitching our area to a visitor highlighting attractions, festivals and events, restaurants etc.

The honoree with the highest score is deemed our Hospitality Person of the Year.  The individual selected will receive a $500 Visa Gift Card and will be honored at the Jacksonville Onslow County Chamber Annual Meeting held in February.  The winner will also participate in the Annual Christmas Holiday Parade in Jacksonville, NC that takes place the Saturday before Thanksgiving.

List of 2020 Hospitality Service Award Honorees 

2021 Award Winners
January 2021

Chase Chandler
Enterprise, Jacksonville

Kayleigh Mortimer
Longhorn, Jacksonville

Lindsay Metcalf
Courtyard Marriott, Jacksonville

February 2021

Benjamin Joseph  
IHOP, Jacksonville

Madison Morris
Crooked Lotus, Sneads Ferry

Kellie Johnson
Smoky Tony's BBQ, Holly Ridge

March 2021

Marvin Carlton  
Staybridge Suites, Jacksonville

Taryn StAngelo
Olive Garden, Jacksonville

Andy Phan
House of Breakfast, Sneads Ferry

April 2021

Hannah Hanna  
Capt. Bob Beck's Marina Cafe, Jacksonville

Nell Bailey
Staybridge Suites, Jacksonville

Jennifer Harris
Treasure Realty, Sneads Ferry

May 2021

April Agnew  
Hampton Inn & Suites, Swansboro

Treena Young
Swansboro Food & Beverage, Swansboro

Holland Fucili
Hampton Inn & Suites, Sneads Ferry

June 2021

Emily Baker
Onslow County Museum, Richlands

Marissa Garcia
TownePlace Suites, Jacksonville

Mary-Helena Keene
The Kettle Diner, Jacksonville

2020 Hospitality Person of the Year

Shannon Paiva - Extended Stay America in Jacksonville, NC

Shannon Paiva spent most of her upbringing in the heart of Bear Creek. She went to high school in Swansboro, NC, and made many memories around Onslow County. And no matter where life took her, this is the one place she was able to call home.

After moving back to Onslow County, she wondered what would be next. She had a degree in children’s education but realized that her passion laid elsewhere. The hospitality industry was something in the back of her mind, and it was not until recently she jumped into the field. Joining the Extended Stay America as a guest services agent, Shannon was able to combine her passion of meeting new people and sharing her love of the beauty and story of Onslow County. Her love of people shines through her work as her daughter, Treasure, best describes, “She never met a stranger, that’s not how she rolls.”

Congratulations to Shannon Paiva with the Extended Stay America in Jacksonville, Onslow County Tourism’s 2020 Hospitality Person of the Year!

If you've had an exceptional experience at one of Onslow's restaurants, attractions or local businesses, we would like to hear about it!

Please use the form below to submit your nomination.