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Hospitality Service Awards

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Onslow County Tourism Hospitality Service Award Program

Onslow County Tourism’s Service Rewards Program is a crown jewel in our program of work.  Tourism is constantly striving to tell our area’s story as a destination to discover. However, we are rarely able to greet those visitors face to face. Through our Service Reward Program, we can highlight and honor the front-line staff that makes the biggest difference in a consumer and visitor’s experience.

Onslow County Tourism selects three individuals to honor each month for their exemplary hospitality and helpfulness to visitors that come to our area to enjoy restaurants, attractions and events in Onslow County.  These individuals are the face of our community and welcome our visitors, helping to make them feel important and appreciated. Their actions can influence longer stays, return stays, or referrals for friends and family to visit as well. These individuals are chosen through nominations and  "secret shopper" evaluations.

Out of these nominations, three worthy honorees are chosen each month, between January to November and are automatically considered for our Hospitality Person of the Year.  All thirty-three honorees are contacted during December in which they are quizzed to share as many suggestions of things to see and do as if they were pitching our area to a visitor highlighting attractions, festivals and events, restaurants etc.

The honoree with the highest score is deemed our Hospitality Person of the Year.  The individual selected will receive a $500 Visa Gift Card and will be honored at the Jacksonville Onslow County Chamber Annual Meeting held in February.  The winner will also participate in the Annual Christmas Holiday Parade in Jacksonville, NC that takes place the Saturday before Thanksgiving.

January 2020 Award Winners

Nicole Lovejoy
Spectrum, Jacksonville

Jacob Marshburn
Courtyard by Marriott, Jacksonville

Carolyn Wainwright
Quality Inn of Sneads Ferry

2019 Hospitality Person of the Year

Jessica Eckart - Hampton Inn & Suites in Jacksonville, NC

As a graduate of Texas A&M University 2011 with a degree in Business with minors in Tourism Resource Management & Horticulture, she began her hospitality career as a Convention Sales Admin with Caesars Entertainment in Las Vegas in 2012. From here, she moved oversees with her husband from 2014-2017 working with the Department of State in both Finland and Vietnam. This gave her the opportunity to work logistics/ hotel team lead for 2 Presidential visits, 2 Secretary of State visits and multiple visits from members of Congress & the Senate.

As a world traveler, we are very glad that she landed in Jacksonville in 2017 where she started working at Hampton Inn & Suites as their Sales Coordinator in May 2018, Then, as of October 2019, she was promoted to Sales Manager. Her attention to detail and work ethic has earned her the praise of past and present employers and co-workers alike.  In this past year alone, she has received three awards for skills and positive attitude. Outside of work, she loves to cook, travel with family, tour wineries and, from an early age, has a fondness of crème brulee.

Congratulations to Jessica Eckart with the Hampton Inn & Suites in Jacksonville, Onslow County Tourism’s 2019 Hospitality Person of the Year!

If you've had an exceptional experience at one of Onslow's restaurants, attractions or local businesses, we would like to hear about it!

Please use the form below to submit your nomination.